Pullman Reef Hotel Casino, Cairns - Reviews, Rooms Options & Prices 2025

Book with us

Up to 10% cheaper

than on Booking.com

Key details

About the Resort

35-41 Wharf Street, Cairns, Australia, 4870

Pullman Reef Hotel Casino is Cairns' premier luxury resort, known for its stunning location beside Trinity Inlet and its exceptional service. The distinctive glass dome is a notable architectural feature that makes the resort easily identifiable. With five-star accommodations, the resort provides guests with a haven of comfort and style while offering direct access to a variety of entertainment options. Consistently recognized for its excellence, the resort stands as a testament to luxury hospitality in Tropical North Queensland.

Location

Situated in the heart of Cairns, Pullman Reef Hotel Casino is conveniently located near shopping, dining, and public transport options. It is just a short distance from popular landmarks like the Cairns Night Markets and the Great Barrier Reef day trips. This prime location enhances guest experiences, offering easy access to explore the vibrant surroundings.

Rooms

The resort offers a range of luxurious rooms featuring their own spa baths, separate walk-in showers, and private garden balconies with views of the city or Trinity Inlet. Each room is designed with modern conveniences and elegant décor, ensuring a comfortable stay. With rooms featuring oversized spa baths and additional amenities like a pillow menu, guest satisfaction is prioritized.

Eat & Drink

Guests can indulge in a variety of dining experiences, from casual meals at Flinders Bar & Grill to fine dining at the acclaimed Tamarind Restaurant. The resort's diverse culinary options include a stellar breakfast menu, Asian influences at Soy Kitchen Street Food, and unique signature dishes crafted from the freshest local produce. The dining venues create a captivating atmosphere, integrating local culture with exquisite cuisine.

Leisure & Business

The resort features a variety of leisure activities, including a thrilling gaming area with over 450 state-of-the-art gaming machines and a TAB Mega Wall. Guests can also take advantage of a rooftop swimming pool and a health club equipped with a lounge area that includes refreshments. Live entertainment and numerous events at the resort ensure that there is never a dull moment.

“The hotel's location is perfect for a quick stroll to dining, shopping, and the beautiful marina.”view full review

View hotel on map

“Exceptional service in a prime Cairns location!” view full review

Top location:Highly rated by recent guests(8.9)

Check-in/Check-out

from 14:00-23:59

until 11 am

Amenities

Paid Public parking is possible on site.

Wireless internet is available in the entire hotel for free.

Other information

You can start your day with a full breakfast, which costs AUD 39 per person per day.

There are no extra beds provided in a room.

Pets are not allowed.

English, German, Dutch, Japanese, Chinese, Turkish, Korean, Tagalog / Filipino

Number of floors:7

Number of rooms:128

Former name

Sofitel Reef Casino

View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premium Deluxe King Room Water View Single Spa self & one drink voucher

Max:

2 persons

36 m²

Bed options:

1 King-size bed

Shower

Coffee machine

room details

Check Prices

Deluxe Room 1 King Size Bed Spa Bath Pool View self & one drink voucher

Max:

2 persons

36 m²

Bed options:

1 King-size bed

Pool view

Shower

Coffee machine

room details

Check Prices

Junior King Suite City View Double Spa self & one drink voucher

Max:

2 persons

54 m²

Bed options:

1 King-size bed

City view

Shower

Coffee machine

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore available ways to reach your dream destination

City Centre

Cairns 1.1 km

Airports

Cairns (CNS) 7.7 km

Train

Cairns Central Station900 m

Bus

Bus stop300 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spacious and Luxurious

“The room was incredibly spacious and well-appointed, creating a comfortable retreat after a long day.” view full review

Impressive Bathroom

“The double basin bathroom featured a spa bath and a powerful shower, making for a luxurious bathing experience.” view full review

Value-packed Dining

“The informal dining area offered great value for money, perfect for unwinding after a busy day of tours.” view full review

Relaxing Pool Area

“The attractive pool area provided a serene escape, enhancing our overall relaxation during the stay.” view full review

General

No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
ATM/Cash machine
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Billiard tables

Guest Parking

Electric kettle

Services

Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's menu

Spa & Leisure

Rooftop pool
Sun loungers
Casino
Live entertainment
Sun terrace
Garden area
Sauna
Jacuzzi
Massage

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

35-41 Wharf Street, Cairns, Australia, 4870

Map view

35-41 Wharf Street, Cairns, Australia, 4870

City landmarks

71/73-75 Esplanade

Cairns Night Markets

670 m

Market

Rusty's Markets

680 m

Museum

The Cairns Museum

720 m

Library

Cairns City Library

860 m

Aquarium

Cairns Aquarium

1.1 km

Park

Muddy's Playground

1.3 km

1/47 Shields St

Bones and Jones

610 m

Gallery

Michael Seebeck Gallery

610 m

Great Barrier Reef

Michaelmas Cay

670 m

Public Building

Cairns Regional Council

1.2 km

Church

St Monica's Cathedral

1.3 km

Park

Munro Martin Parklands

1.4 km

Wooroonooran Bartle Frere

Josephine Falls

840 m

Nearby

Green Island

310 m

Gallery

Cairns Regional Gallery

560 m

Zoo

Cairns ZOOM and Wildlife Dome

180 m

The Esplanade

1876 Landing Party

140 m

52-54 The Esplanade

Cairns Cenotaph

280 m

Gallery

Doongal Aboriginal Art Gallery Cairns

300 m

Shop 4

Underart Gallery

250 m

1 Spence St

Cairns Marlin Marina

360 m

Gallery

Samurai Gallery Australia

470 m

Gallery

KickArts Contemporary Arts

530 m

58 Lake St Suite 3-4

Foot and Body Massage

310 m

Park

Anzac Park

90 m

Shopping Area

T Galleria by DFS

220 m

Shopping Area

Orchid Plaza

310 m

Zoo

ZOO To You HQ Wildlife Discovery Centre

510 m

Reef Fleet Terminal

Ocean Free & Ocean Freedom

250 m

Store

Louis Vuitton Cairns DFS

220 m

Restaurants

Tamarind

100 m

35/41 Wharf Street

Cafe China Seafood Restaurant

60 m

41 Wharf St

Soy Kitchen Street Food

120 m

35-41 Wharf Street Inside The Pullman Reef Hotel Casino

Dundee's Restaurant on the Waterfront

470 m

Harbour Lights 1 Marlin Pde

Piccolo Cucina

210 m

17 Abbott St

Coco's Restaurant

180 m

17 Abbott St Pullman Cairns International

Wharf ONE Cafe

340 m

Lot 5 Trinity Wharf St

Yanni's Greek Taverna

430 m

17 Abbott St

Mondo on the Waterfront

430 m

Marlin Pde 34 Esplanade

MADO Turkish Restaurants & Hotels cafes and Bar

340 m

Adjacent to the Night Market entrance

Hemingway's Brewery Cairns Wharf

380 m

4 Wharf St Cnr Wharf & Lake St

Reviews and Ratings

Feedback from previous guests about their experience

84%

liked the resort and would come back again

8.4/10

Great

Rooms

8.0

Location

8.9

Service

8.8

Dining

6.8

Justin

United Kingdom, January 2025

7.8/10

The hotel had a fantastic location overlooking the inlet, with easy access to the boardwalk and nearby shops. The rooms were delightful with an amazing view, though I did experience some noise from the street below. The staff was friendly but the dining options were average, especially the coffee. Overall, it’s a good value if you focus on comfort and location.

Rooms

9.0

My room was delightful, providing a beautiful view of the inlet water, and the bed was extraordinarily comfortable with crisp linens. The bathroom was spacious, featuring a separate tub and shower, plus a sliding door that opened to the view.

Service

7.0

The staff were lovely and worked hard to make my holiday enjoyable, always being a pleasure to talk to. However, there were some hiccups with the food service, as my meal was served cold at one point.

Location

10.0

The hotel's location was outstanding, with easy access to the boardwalk and just a two-minute walk to town, including shopping and fine dining. I truly appreciated the view from my room.

Dining

5.0

Dining was average at best; while there were varied options at the buffet, I found the coffee to be the worst of it all. The self-service aspect was a bit cumbersome, as we struggled to find a clean table.

Facilities

8.0

The facilities were decent, and the pool area was well-maintained, making for a lovely spot to relax.

Mark

United States, December 2024

8.6/10

I had a delightful stay at the hotel. The rooms were spacious and well-equipped, making it comfortable for my needs. The staff went above and beyond, especially since we were celebrating a special occasion. While the location was generally good, the noise from the elevators was a bit bothersome at times. Overall, I felt it offered great value for money with a few minor issues to consider.

Rooms

9.0

The rooms were large, comfortable, and modern, with a fantastic bathroom setup and fluffy towels.

Service

10.0

The service was exceptional; the staff really made sure we celebrated our anniversary in style with thoughtful touches.

Location

7.0

The hotel is in a great spot, close to the city center but somewhat noisy due to the proximity to the elevators.

Dining

8.0

I enjoyed the dining options available, particularly the variety and quality of the food.

Facilities

9.0

Facilities were well-maintained and provided everything we needed for a relaxing trip.

Kate

United Kingdom, November 2024

8.6/10

I had a pleasant stay at the hotel, with its spacious and clean rooms and a fantastic location right across from the wharf and esplanade. The staff was friendly and very helpful, which made my experience even better. However, I did find that the rooms felt a bit outdated for the price I paid. The service was excellent overall, and it was nice to have a complimentary minibar to enjoy.

Rooms

7.0

The rooms were huge with large balconies and very clean, although they seemed a bit outdated for the price.

Service

9.0

The staff was amazing, very welcoming and helpful. The complimentary minibar was a nice touch.

Location

10.0

The location was perfect, just a short walk to the esplanade and many nearby restaurants.

Dining

9.0

The dining experience was truly enjoyable, and the meals were worth the extra money.

Facilities

8.0

The facilities were excellent and well-maintained, making it a comfortable stay.

Reese

United Kingdom, October 2024

9.0/10

I had a lovely stay at the hotel, especially enjoying the spacious Junior King Suite with a stunning sun terrace overlooking the sea and marina. The location is quite convenient, making it easy to explore nearby attractions. The staff was friendly and offered a great service, although a more consistent approach to health measures would be appreciated. Overall, it was luxurious, but there were a few little hitches that kept it from being perfect.

Rooms

10.0

The Junior King Suite was outstanding with every luxury you could imagine. It was spacious, very clean, and comfortable, providing a fantastic sun terrace view.

Service

9.0

The staff was very welcoming and helpful, going out of their way to assist. I was offered an upgrade to a corner suite, which was a nice touch.

Location

8.0

The hotel’s location is very convenient, close to the City Centre and a quick walk to the Esplanade and restaurants. However, it can get a bit noisy at times.

Dining

8.0

The breakfast options at the hotel were good quality and included various choices like juice, bread, salads, and fruits.

Facilities

9.0

The hotel offered luxurious amenities, and the overall facilities were well-maintained.

Justin

United Kingdom, October 2024

6.8/10

I recently stayed at this hotel and found it to have a great location, close to many attractions, and the staff were generally friendly and helpful. The cleanliness of the rooms left something to be desired, as they definitely needed a better clean. Overall, it offers decent value for money but could use some improvements in service quality and dining options.

Rooms

7.0

The rooms were bright, airy, and spacious, but they could have been cleaned better.

Service

6.0

While the staff was polite and friendly, I felt that they could have done more to ensure guests had a great experience.

Location

9.0

The location is brilliant, with easy access to tourist spots like the local museum, art gallery, and several great restaurants.

Dining

5.0

Dining was quite average, especially considering the price, and I wasn't too impressed with my meal at the casino.

Facilities

7.0

The hotel had decent facilities, but nothing particularly stood out as exceptional.

Charles

United States, October 2024

8.2/10

The hotel has a spacious and clean room with a lovely bathroom setup, but I encountered a delay when checking in, which took over an hour and a half. The location is fantastic, right near the Marina and local attractions. However, the views are limited due to trees blocking the scenery. Overall, I found the experience to be decent but not without its hiccups.

Rooms

8.0

The room was very spacious and featured a nice bathroom setup. However, I had to wait over an hour and a half for it to be ready, which was a bit frustrating, and the view was limited because of trees across the road.

Service

9.0

The service was excellent, and the staff was helpful in suggesting the best tours, which we enjoyed. I received a complimentary room upgrade after my early check-in couldn’t be met, and I appreciated the free parking as well.

Location

10.0

The location is amazing and very convenient, right near the Marina and close to the main part of Cairns. It's perfect for accessing local attractions easily.

Dining

7.0

Dining options were good but very busy, especially with some Chinese tourists being a bit loud. It felt a bit overwhelming at times, but the food was solid.

Facilities

7.0

The facilities were decent, but the hotel does seem to be showing its age and looking a bit tired.

Fred

United States, September 2024

7.0/10

I had a pleasant stay at the hotel with clean and spacious rooms. The staff was incredibly friendly and attentive, making our experience even better. Although the location wasn't the most inviting and we sometimes had to wait for service, the dining options were tasty and the amenities were decent. Overall, it offered good value for money but could use some improvements in a few areas.

Rooms

6.0

The rooms were spacious enough, but the view overlooked the parking lot, which wasn't ideal. They could definitely use a cleaning as I found them somewhat filthy upon arrival.

Service

9.0

The service was a highlight for us; everyone, from the front desk to housekeeping, was very friendly and went above and beyond our expectations.

Location

6.0

The location was a bit disappointing and not super inviting, but it was just off the Esplanade, which put us close to many attractions.

Dining

7.0

The dining experience was pleasant, with delicious breakfasts delivered promptly, although it was a bit inconvenient that room service came with an extra charge.

Facilities

7.0

The hotel had decent facilities that met our needs after busy days, but they weren't particularly outstanding.

Theodore

United Kingdom, August 2024

8.8/10

I had a wonderful stay at this hotel. The location was perfect, just a short walk to the beach and restaurants, and my room was spacious and comfortable. However, I did encounter a bit of noise from the lifts, and the dining options could use some improvement. Overall, I felt it was great value for money, especially considering the lovely amenities.

Rooms

9.0

My room was large, clean, and very comfortable, with a beautifully tropical style that I loved. The bathroom, especially the spa bath, was a fantastic bonus.

Service

10.0

The service at the hotel was exceptional. All the staff, especially Chantal, were incredibly friendly and helpful throughout my stay.

Location

9.0

The hotel is in a fantastic location, just a five-minute walk from restaurants and the beach, making it feel like a peaceful retreat while being conveniently close to everything.

Dining

7.0

I found the dining options to be a bit limited. The breakfast was delicious, but I expected a wider range of choices like a buffet.

Facilities

9.0

The facilities were great, with well-maintained amenities that enhanced my stay.

John

United States, August 2024

7.8/10

The Pullman International Hotel was a great place to stay overall. The rooms were clean and comfortable, which made it hard to leave; I would have definitely stayed another night if I could. However, there was some noise that disrupted the peace a bit. The service was outstanding, especially the housekeeping team who surprised us with towel art and flower petals for my partner's birthday. While I appreciated the assistance offered in booking tours, I was disappointed with their lack of support when I needed to cancel. The location was excellent, just a short walk from local attractions. Unfortunately, the dining experience was a letdown, particularly the breakfast options which were cold and not as warm as I expected.

Rooms

8.0

The rooms were clean and comfortable, making me want to stay longer.

Service

9.0

The service went above and beyond, especially with the special touches for my partner's birthday.

Location

10.0

The location is excellent, very close to museums, galleries, and the boardwalk restaurants.

Dining

5.0

The dining experience was disappointing, especially the cold breakfast options.

Facilities

7.0

Facilities were good, but nothing stood out as exceptional.

Clifford

United States, August 2024

8.4/10

The hotel offered a wonderful view from the spacious balcony, and the staff was outstanding and attentive throughout my stay. While the rooms were a bit old-fashioned considering the price, the service, and overall experience made it worthwhile. The location was perfect for exploring the city and enjoying wharfside dining, giving it an edge over other accommodations.

Rooms

7.0

The rooms were spacious and provided a fantastic view from the balcony, but they felt a bit old-fashioned for the price I paid.

Service

10.0

The staff went above and beyond, bringing complimentary water and wine, and were always professional and very helpful.

Location

10.0

The location was perfect for exploring the city and was close to the island ferries and many dining options.

Dining

7.0

Dining was satisfying with a good range of options, though the service could have been improved.